Frequently Asked Questions
Everything you need to know about shopping with The Frankie Shop.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that certain sale items and accessories may be final sale.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment-based payments.
Can I modify or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 30 minutes of order placement. Please contact our customer service team immediately for assistance.
How do I determine the right size for me?
Each product page features a detailed size guide and fit notes. Since many of our pieces feature an oversized silhouette, we recommend reviewing the specific measurements provided for each garment.