Returns & Exchanges

At The Frankie Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, items may be returned within 14 days of delivery provided they are in their original, unworn condition with all tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and undamaged.

3

Label and Ship

Print the provided prepaid return shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing